Frequently Asked Questions

If your question isn't listed here, please feel free to email us at hello@rioonthego.com

How can I place an order?

You can place an order by browsing our products, adding them to your cart, and following the checkout process. We accept several payment methods for your convenience.

What are the shipping times?

Orders are processed within 1-2 business days. Shipping times vary depending on your location: 3-5 business days for domestic shipments and 7-14 days for international shipments.

Can I return a product?

Yes, we accept returns within 30 days of purchase. The product must be in its original condition and unused. See our return policy for more details.

How can I contact customer service?

You can contact us through our contact form, and by email. Our team is available Monday through Friday from 9:00 a.m. to 6:00 p.m.

Do you offer free shipping?

Yes, we offer free shipping for orders over €60 within Spain (Peninsula). For other destinations, please check our shipping rates.

How can I track my order?

Once your order ships, you'll receive an email with the tracking number. You can track your package in real time using the link provided.