Shipping policy

SHIPPING POLICY

GENERAL INFORMATION

At Rio on the go, we are committed to delivering your orders quickly and safely. Below you will find all the information regarding our shipping methods, delivery times, and costs.

SHIPPING AREAS

We ship to:

  • Mainland Spain

  • Spanish Islands

  • Europe (EU)

  • International destinations

SHIPPING METHODS

Delivery times

Mallorca: 24–48 business hours
Mainland Spain: 2–4 business days
Spanish Islands (Canary Islands, Ceuta and Melilla): 4–7 business days
Europe (EU): 4–10 business days
International: 10–20 business days (depending on destination and customs)

SHIPPING COSTS

Mainland Spain: €6.50
Spanish Islands (excluding the Balearic Islands): €8.50
Balearic Islands: €6.00
Europe (EU): €10.00
International (outside the EU): €25.00

Shipping costs and delivery times are approximate. Factors such as the final package weight, delivery address, special promotions, or customs procedures (in the case of the Canary Islands, Ceuta, Melilla, and international shipments) may cause slight variations.

If there is any significant difference, we will contact you before shipping your order.

PROCESSING TIMES

Orders are processed within 1 business day.

Orders placed after 6:00 PM CET will be processed on the next business day.

Orders are not processed on weekends or public holidays.

ORDER TRACKING

Once your order has been shipped, you will receive:

  • A confirmation email with your tracking number

  • Access to order tracking

You will receive a confirmation email with the tracking number and the corresponding link to track your package on the courier company's website (for example Correos, MRW, or SEUR).

You will also receive a delivery notification.

DELIVERY

Someone must be present at the delivery address to receive the package.

If no one is available, the courier will leave a delivery notice.

DELIVERY ISSUES

If your order does not arrive within the estimated timeframe or if there is any issue, please contact us:

Email: hello@rioonthego.com
Phone: (+34) 697354857

We will provide tracking assistance and help resolve the issue.

LIABILITY

We are not responsible for delays caused by the shipping carrier.

Any damage during transport must be reported immediately upon delivery.

CONTACT

For any shipping-related inquiries:

Email: hello@rioonthego.com
Phone: (+34) 697354857

Customer service hours:
Monday to Friday, 9:00 AM – 6:00 PM